Features — WapBizSuite WhatsApp CRM Platform

Send Any Message Type

Text, images, videos, documents, audio, interactive buttons, and list messages — all supported via WhatsApp Cloud API.

WhatsApp Templates

Create and manage Meta-approved message templates. Supports standard, authentication, limited-time offer, and carousel templates with dynamic variables.

Bulk Campaigns

Broadcast messages to thousands of contacts at once. Segment by contact group, schedule for peak times, and track delivery stats in real time.

Message Scheduling

Schedule messages and campaigns for any future date and time. Supports timezone-aware scheduling — perfect for festival offers and flash sales.

Dynamic Variables

Personalise every message with {{customer_name}}, {{order_number}}, {{order_total}}, {{tracking_number}}, {{items_list}} and more from your store data.

Rich Media Messages

Send product images, invoices as PDFs, unboxing videos, and voice notes. All media types supported by the WhatsApp Business API.

Order Placed Notification

Instantly confirm every new order via WhatsApp. Reduce buyer anxiety and WISMO (Where Is My Order) calls from day one.

Shipping & Tracking Updates

Auto-send shipping confirmation with tracking number and carrier link when your order status changes to Shipped or Fulfilled.

Delivery Confirmation

Send a delivery confirmation message the moment the order is delivered. Include a review request or a reorder link to drive repeat purchases.

Cart Abandonment Recovery

Automatically reach out to customers who abandoned their cart. Configure the delay (e.g. 30 min or 1 hour) and include a checkout link to recover lost revenue.

COD Order Confirmation

Reduce COD returns by sending a WhatsApp confirmation with Yes/No interactive buttons before dispatch. Only ship confirmed orders.

Refund & Cancellation Alerts

Auto-notify customers when their order is cancelled or refunded. Keep them informed and reduce support tickets proactively.

Business Hours Auto-Responder

Automatically reply to customers outside business hours. Set your working hours, timezone, and a custom away message — chatbot handles the rest.

Multi-Store Event Routing

Connect multiple Shopify or WooCommerce stores under one account. Each store fires independent webhooks — automations are store-aware.

Shared Team Inbox

All WhatsApp conversations in one place. Multiple agents can view, reply, and manage chats simultaneously with full context.

Conversation Assignment

Assign conversations to specific team members. See who's handling what. Avoid double replies and dropped conversations.

Resolve & Archive

Mark conversations as resolved when complete. Archive old threads. Keep your active inbox focused on conversations that need attention.

Live Order History

View a customer's complete order history from Shopify or WooCommerce directly inside their chat. See order status, items, totals, and tracking without switching tabs.

Send Order Updates

One-click "Send Update" button inside the order panel. Pre-fills a WhatsApp message with current order status and tracking info — just review and send.

Opt-Out Management

Respect customer preferences. Track opted-out contacts and prevent messages from being sent to them. Full compliance with WhatsApp Business Policy.

Reply-to Quoting

Reply to specific messages in a thread, just like native WhatsApp. Context is preserved — customers always know what you're referring to.

24-Hour Window Indicator

Visual indicator shows when the 24-hour free messaging window is open or closed. Prevents template errors and keeps agents informed.

Keyword-Triggered Responses

Set up rules that match keywords in incoming messages and automatically reply with text, images, or templates. No coding required.

Priority-Based Rule Ordering

Drag-and-drop to reorder rules. Set priorities so the most specific rules match first and general rules handle the rest.

Time-Based Activation

Enable chatbot rules only during business hours, only at night, or on specific days. Perfect for after-hours auto-responses.

Fallback Message

Set a default reply when no rule matches — e.g., "We'll reply shortly. For urgent help, call us at…" Never leave a customer message unanswered.

Test Mode

Preview how your chatbot responds to any keyword before going live. Validate rules instantly without sending real messages.

Rich Chatbot Replies

Chatbot responses support text, images, and approved WhatsApp templates — not just plain text. Deliver branded, rich responses automatically.

Message Volume Charts

Daily and monthly charts of sent, delivered, read, and failed messages. Identify trends and understand peak communication times.

Automation Performance

Track how many order notifications, cart recoveries, and COD confirmations were sent. Measure the ROI of each automation rule.

Delivery & Read Rates

See real-time delivery and read rate percentages for both manual and automated messages. Understand what's working.

Custom Date Ranges

Filter analytics by Today, This Week, This Month, This Year, or any custom date range. Compare performance across periods.

CSV Export

Export all analytics data as CSV for deeper analysis in Excel or Google Sheets. Share reports with stakeholders or import into BI tools.

Top Conversations

See which conversations have the highest message volume. Identify your most engaged customers and top support topics.

Role-Based Access Control

5 permission levels: Super Admin, Admin, Manager, Agent, Read-Only. Each role has precisely scoped access — no over-privileged accounts.

Multi-Agent Inbox

Your entire team works from one shared inbox. See who is active, who is handling which conversation, and hand off threads seamlessly.

API Key Management

Generate and manage API keys per user with read or read/write permissions. Set expiry dates and revoke instantly if needed. Max 10 active keys per user.

Two-Factor Authentication

TOTP-based 2FA with backup codes for all user accounts. Protect your WhatsApp business account and customer data.

Audit & Activity Log

Track who sent what and when. Full message history with agent attribution for accountability and compliance.

Multi-Number Support

Connect multiple WhatsApp Business numbers under one account. Manage separate brands, regions, or departments from a single dashboard.

REST API — Full Access

Programmatic access to conversations, messages, contacts, templates, and stats. JSON request/response with Bearer token authentication.

Send Messages via API

POST to /api/v1.php?r=messages to send any WhatsApp message — text, template, or media — from your own backend or CRM.

Contacts API

Create, read, update, and delete contacts programmatically. Sync your customer database from any external system.

Incoming Webhooks

Receive real-time webhook events for every incoming WhatsApp message, delivery receipt, and read notification. HMAC-SHA256 verified.

Shopify & WooCommerce Webhooks

Native webhook handlers for both platforms. Order events are received, verified, and processed to trigger WhatsApp automations instantly.

Stats API

Fetch dashboard summary stats programmatically — total messages, conversations, delivery rates. Build custom dashboards and reports.

Every Tool You Need toWin on WhatsApp

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